11.7 Release Notes

This release includes new features, bug fixes, and enhancements to the product.

Important

Agent Version Support Changes

Support for version 10.11 agents ends on January 19, 2026.

SysTrack Snapshot API Deprecation

Support for the SysTrack Snapshot API for On-prem has been ended. This legacy API was used in earlier versions of Assist for ITSM. To ensure continued snapshot functionality, upgrade to Assist for ITSM version 4.2.

Cloud customers will continue to have support for the SysTrack Snapshot API until mid-to-late 2026.

Relative Path Deprecation for User-Context Scripts

To improve security, Collection Extensions and Automations configured to run in user context now execute from a temporary directory. This change in version 11.7 removes support for relative paths to SysTrack PowerShell module (SysTrackPS.dll).

Update your scripts to load SysTrackPS.dll using absolute paths or registry-based resolution. For details, see Loading SysTrack PowerShell Module in User-Context Scripts.

Upcoming Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

  • Privacy

    • User Collection

      • Collect User Info

      • Collect OU

    • Inventory Management

      • Collect AD Info

  • Web Management

    • Install Chrome Extension

    • Install Chromium Edge Extension

    • Install Firefox Extension

    • Install Internet Explorer Extension

New

Sentiment Scoring for SysTrack AI Conversations

SysTrack AI now automatically generates sentiment scores for end-user conversations across Teams, Voice, and API-based integrations. These insights are surfaced in a dedicated sentiment dashboard, enabling deeper visibility into end-user experience. Pulse workflows are excluded. For details, see Sentiment Scoring for SysTrack AI Conversations.

Automations in Pulse Suggested by SysTrack AI

In addition to running approved automations manually from Tools and those tied to sensors in Detected Issues, SysTrack AI in Pulse now suggests and runs relevant automations based on the diagnostic session history. Automations are only recommended if the user has permission to run them. For details, see SysTrack Pulse Guide.

Automation recommendations rely on the descriptions provided for each automation. Review and update descriptions for any automations you create to ensure they are clear and detailed. This helps improve the accuracy of AI-driven recommendations.

For more updates, see Pulse Release Notes 2026.

Use SysTrack AI to create, curate, and grade automations, helping you organize and optimize your automation library. Contact your account representative for details.

Data Egress

Customers can now securely export their data from report (RPT) views, custom views, and system views in SysTrack for use in centralized analytics platforms. Data Egress supports daily, weekly, and monthly exports, and provides an automated pull-based model with webhook notifications and retrieval URLs. For details, see Data Egress.

Data Egress is a paid feature. Contact Lakeside representatives to learn more.

SysTrack DEX Analytics MCP Server for IT Engineers

You can now use a dedicated MCP server to run natural-language queries against tenant-isolated SysTrack Central datasets and return low-latency, structured results as downloadable CSV files. The new MCP server is stateless, does not manage conversation history, and is designed for advanced desktop and IT support engineers who need structured query results for investigations, escalations, and offline analysis. For details, see SysTrack DEX Analytics MCP Server Documentation.

Certificate Information Collection on Windows, macOS, and Linux

The agent now collects detailed information about digital certificates across Windows, macOS, and Linux, including expiration dates, trust status, and key metadata. This enhancement helps IT teams proactively identify expiring or untrusted certificates, improving security, compliance, and operational continuity.

Certificate data is not condensed by default because of its size. Customers can create a custom view or sensor to access this data.

Sign in  as a SysTrack customer to see details.

New Privacy Setting to Disable External IP Lookup

A new option under Privacy in Inventory Management for configurations and roles in Configure > System Configuration allows you to stop the agent from collecting external egress IP addresses. When disabled, the agent does not make calls to IP-check services, reducing external traffic and avoiding alerts in environments where these domains are blocked. For details, see Privacy.

Changed

AI-Powered Translation of SysTrack UI

Interface elements in SysTrack now use modern AI‑assisted translation to provide improved consistency and higher quality for all supported languages:

  • Arabic

  • Chinese

  • English (default)

  • French

  • German

  • Japanese

  • Portuguese

  • Spanish

Enhanced GPU perspective in Resolve Black Box

The GPU perspective in Resolve Black Box now displays memory usage columns for Windows systems:

  • Dedicated Usage

  • Shared Usage

  • Total Committed

  • Local Usage

  • Non-Local Usage

Additionally, GPU-related columns—across Windows, macOS, and Linux—appear only when data is available to display. For details, see Dashboard Tool and Black Box Tool.

Pre-populated Automation Categories

Automation categories are now automatically prepopulated with sensor categories. When creating or editing an automation, users can select a category from this list or create a custom category. For details, see Create Automations and Edit Automations.

Accessibility Enhancements in Resolve and Dashboards

To meet WCAG 2.1.1 and 4.1.2 compliance, accessibility improvements have been made to ensure users with vision impairments can navigate and interact with UI elements. Sensor Category Details on the Resolve Overview page now include accessible roles and expand/collapse states for screen reader compatibility.

To meet WCAG 1.3.1 compliance, Resolve Black Box now includes permanently displayed labels for all Select Dataset drop-down lists. Each list now shows the label matching what screen readers announce.

To meet WCAG 1.3.1 compliance, the Dashboard Viewer page has been updated so screen readers can announce the state of the toggle favorite button, matching what visual users see.

Custom VU Validation

Custom VU creation now includes validation to ensure all required columns are present in the SQL statement. All VUs require WGUID, and “append” VUs require VWTIME (GETUTCDATE).

Domain Join Type Info Added to System Configuration Information RPT Table

The System_Config RPT table now includes columns that indicate how a device is joined to the domain.

.NET Version Detection Beyond 4.0 for Application Dependency Tracking in AppVision and Applications API

SysTrack AppVision now displays application dependencies for .NET runtimes beyond version 4.0.

The following Applications API endpoints have been updated to return .NET version details:

  • applications/runtimes/{applicationId}/system/{systemId}

  • applications/runtimes/{applicationId}/enterprise

The new response attribute dotnetver returns the .NET version as a string or an empty value if not applicable. For details, see API Reference.

Agent Upgraded to OpenSSL 3.5.5

The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

Dual-Axis Dashboard Charts

Dashboard Chart objects now support a secondary Y-axis to better display data sets with different ranges on a single chart, with options to set labels and adjust minimum and maximum values. For details, see Define a Chart.

User Interface and Workflow Enhancements

  • When creating, updating, or deleting a Tool or Survey Schedule in Configure > Roles, the system now displays a toast message to confirm whether changes were applied.

  • In Resolve > Black Box, the Core Number column under CPU Cores now uses sorting based on processor number followed by core number, ensuring accurate numerical order.

  • Creating groups in Configure has been optimized to improve data consistency.

  • Duplicate names for PowerBI and Dashboard queries in NLQ are now prevented across all query types.

  • The Create Dashboard modal now sets focus to the name input field by default.

  • Dashboard toolbar in Dashboard Builder now displays a loading indicator and temporarily disabled buttons preventing repeated clicks.

  • Persistent toast notifications in Configure now include proper padding around content.

  • The Assist System Checklist now hides sensors that are not evaluated on a specific operating system. This update applies to Windows, macOS, and Linux systems.

SysTrack Intelligence Package renamed to SysTrack AI

SysTrack Intelligence Package has been renamed to SysTrack AI. This change reflects SysTrack’s expanding AI-driven capabilities. Updates to naming will roll out incrementally across the product.

Also, for better consistency across AI features in the product, the SysTrackAI (Partner) key has been renamed to SysTrack AI (Partner), and the SysTrack Intelligence Package label has been removed in the Natural Language Queries window.

Fixed

  • The agent now completes inventory scans during the reboot window and prevents repeated scans at login, reducing CPU spikes on SysTrack Cache Mode installations on Citrix VDAs. (13374)

  • The agent now waits for a regular condense before running inventory when it detects that data has not been condensed for more than one day. (13907)

  • NLQ registry queries now return clear status messages when no data is available, ensuring users understand discrepancies between system counts and CSV results. (14151)

  • Selected Day Details in the Risk dashboard in Visualizer now correctly displays all applicable systems. (14419)

  • Tenant provisioning via the API now works more reliably. (14565)

  • Hovering over graphs of different types in dashboards now consistently displays the full timestamp. (14621)

  • The agent now correctly assigns unique process IDs when systems experience time changes. (14630)

  • Engagements in Tool Schedules now trigger correctly when group conditional logic is enabled. (14782)

  • The Hardware page in Resolve now displays unique names for “By File Extension” rows using file extensions, eliminating duplicate-looking entries. (14825)

  • Application Faults in Enterprise Visualizer now display valid date and time values. (14831)

  • The agent now accurately associates collected NVIDIA statistics with the correct GPU. (14973)

  • LsiServerDataProcessor now restarts correctly after the server core issues a suspend command. (15132)

  • Black Box in Resolve now displays information without errors when querying endpoints with agents earlier than version 11.3. (15040, 15184)

  • Visualizer pages now load without server errors when users do not have Executive Insights permissions. (15199)

  • Importing DEX Packs from the Kits page now succeeds without errors caused by cookies. (15217)

  • The agent now deletes boot and login rows with future timestamps from SABOOTTIMES before condensing them into VUBOOTTIMES, so Visualizer shows only events up to the current time. (15245)

  • Auto removal of non-connecting systems in Assignments now processes large sets of inactive devices more efficiently. (15355)

  • The Reset to Default icon in Configure Roles now displays the correct reset icon.

  • Report Center now retains all parameters when multiple reports are loaded.

  • Long group names without spaces in Manage Group Features now wrap correctly in the table.

  • Pressing Enter in modals no longer triggers automatic submission, allowing expected actions such as canceling.

  • In AppVision > Resources > Network, Drilldown options are now displayed correctly as a scrollable list.

  • Only a single “Role updated successfully” notification appears when saving changes to role items in Configure.